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Online Banking & Security Tips

Your online security is our priority.

  • Be aware of threats

  • Consider these best practices

  • Monitor your laptop and mobile device
Surf with caution.

Online access is a must-have convenience today, and we're focused on giving you the tools you need to make the most of your experiences. Take note of these tips – from your ohana who cares.

Protect your personal information.

We're here to help you keep your personal information private whenever you go online. Keep these points in mind whenever you use your laptop or mobile device.

  • Install and update anti-virus, spyware-detection and firewall software
  • Allow automatic browser updates to maintain security
  • Delete suspicious emails from unknown senders
  • Never click links within suspicious emails
  • Create strong passwords with a mix of letters, numbers and characters
  • Enable screen locks to keep others from using your devices
  • Create unique passwords for all financial account logins
  • Check your account activity frequently and alert us immediately if you see something strange
  • Keep your passwords private
  • Sign up for E-Statements to reduce personal information traveling through the mail stream

Learn more about protecting your personal information.

Your Online Banking Password is For You Alone

If someone asks for your password, do not give it out. Hawaii Community Federal Credit Union and our affiliates will never ask for your password. Your Online Banking password is not needed to help you or service your account. Your password is for you alone and should remain secret.

Never Give Out Your Secure Access Code

If you are prompted for a secure access code when logging into Online Banking, or when making a change within Online Banking, never give that code to anyone. It Is meant to keep you safe and confirm it's really you who is logging in or making the change. At Hawaii Community Federal Credit Union and with our affiliates, this information is not needed to assist you, and should never be given out. It is for your eyes only.

Be Aware of Phone Scams

Never let an unknown person or company remotely connect to your PC, or login to your Online Banking account. Even if the person sounds like they are from a legitimate company. The only person that should have access to your Online Banking is you. If you need assistance with creating a transaction in eBranch or Mobile Banking, please contact us at 808-930-7700, we are always happy to help you.

If you are ever in doubt about a call claiming to be from or representing Hawaii Community Federal Credit Union, please hang up and call us at 808-930-7700. Your account safety is important to us. We are happy to help you and confirm whether a call, text, or email is legitimate or not.

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Enjoy personalized service, low fees, higher deposit rates and more.