A Better Way to Bank is Almost Here

Enhanced Digital Banking is Coming Soon

At Hawaii Community Federal Credit Union, we're always looking for new ways to better serve you. We're excited to bring you an enhanced online and mobile banking experience- designed to give you more convenience, flexibility, and control wherever you are.

On August 19, 2026, you'll gain access to our new and improved online and mobile banking platform designed to make managing your finances easier, more convenient, and more personalized than ever.

Your upgraded digital banking platform will launch August 19, 2026.

As we prepare for this transition, we're guided by Hoku, our iwa bird navigator. The iwa is known for its exceptional wayfinding abilities, foresight, cleverness, resourcefulness, and its ability to travel great distances with confidence. Just as the iwa reads the winds and skies to find the best path forward, Hoku symbolizes the direction and support we aim to provide as you move into this new digital banking experience.

What's New?

Our enhanced digital banking platform will provide you with powerful tools and features, including:

See All Your Accounts in One Place

Including accounts you hold at other financial institutions.

Improved Card Controls

Manage your cards, set travel notices, and monitor activity.

Personalized Savings Goals

Create goals and track your progress.

Customizable Dashboard

Organize your banking experience to fit your needs.

Credit Score Monitoring

View your credit score and receive updates about significant changes.

Enhanced Security Features

Helping keep your accounts safe and secure.

Important Dates to Remember

Please mark your calendar and watch for additional communications.

Key Transition Dates

August 14, 2026 - Final day to Enroll or login as a New User for online banking.
August 17, 2026 - Current online and mobile app banking access will be unavailable beginning at 12am (HST).
August 19, 2026 - Enhanced Digital Banking officially launches.
August 19, 2026 - Online and mobile banking services restored.
August 19, 2026 - Members can begin the first-time login process.

Additional Service Information

As part of our digital banking upgrade, some services may be temporarily unavailable or may have changes associated with the transition.

Bill Pay, Zelle®, and connectivity with Intuit products (such as Quicken and QuickBooks) will be temporarily unavailable
Intuit products (such as Quicken and QuickBooks) will have specific disconnect/reconnect instructions. Additional information, including any actions that may be required, will be communicated as soon as details are confirmed.

We are currently finalizing details regarding the migration and availability of these services.

(Dates and details are subject to change. We will keep you informed if updates are needed.)

How to Prepare Before Launch

Verify your contact information

Make sure we have your current:

Mailing address
Home and cell phone number
Email address

You can update your information by calling (808) 930-7700 or visiting any branch.

Watch for Important Communications

Add [email protected] to your contacts.
Check your email and our website regularly for important updates.
Occasionally review your spam or junk folder to ensure you don't miss any messages.
Watch for future communications regarding Bill Pay, Zelle®, Quicken®, QuickBooks®, and other digital banking services.

Plan for Your First Login

After launch, you'll need to complete a simple and secure first-time login process. We recommend setting aside a few minutes to get acquainted with the new platform and explore its enhanced features.

Visit Our FAQs

We've created a dedicated FAQ section below to answer common questions. Step-by-step guidance throughout the transition will be provided as launch approaches, including information regarding Bill Pay, Zelle®, and Intuit product connectivity as details become available.

Verify your contact information
- Mailing address
- Mobile phone number
- Email address
Add [email protected] to your contacts
- Helps ensure you receive important updates and login instructions.
Review upcoming transition dates
- Make note of service interruptions and important deadlines.
Save any information you may need
- Download or print any account information, transaction history, or documents you'd like easy access to during the transition period.
Visit our FAQs below
- Get answers to common questions and stay informed about the upgrade process.
Quicken and QuickBooks Users
- Intuit Products (such as Quicken and QuickBooks) will have specific disconnect/reconnect instructions. Additional information, including any actions that may be required, will be communicated as soon as details are confirmed.
- Click here to view instructions.

Expect temporary service interruptions
- Online banking, mobile banking, and certain services may be unavailable during the conversion period.
Plan Ahead for Scheduled Transfers
- Transfers scheduled for August 17 - 18 will be temporarily delayed during the conversion and will be processed automatically when the new system launches.
Watch for launch communications
- We'll send reminders and first-time login instructions as launch day approaches.

Complete your first-time login
- Follow the instructions provided to securely access your new digital banking experience.
Download or update the mobile app
- Update your mobile banking app or if you are new, download our app on the app store. At first login, you will be asked to allow the following:
  - Allow location services (alerts, notifications)
  - Access to your camera (mobile deposit)
  - Receive notifications (alerts, notifications)
Review your account settings
- Verify all scheduled transfers and /or bill payments have been converted.
- Account/History alerts do not carry over. Set up alerts, notifications, and personal preferences.
- Card controls and alerts do not carry over. With card management now in online banking, you will need to add any applicable controls and alerts.
Customize your dashboard
- Arrange your accounts and tools to fit your needs.
Explore the new or enhanced features through online banking
- Card control features on your debit and credit cards
- Direct Deposit Switch
- Change your contact information (address, phone, email)
- Account aggregation
  - Add and transfer between an external account
- Enhanced financial management tools
  - Savings goals
  - Credit score monitoring
Contact us if you need assistance
- We're here to help every step of the way.

New Digital Banking Experience

Why are you making this change?

We're excited to bring you an enhanced online and mobile banking experience - designed to give you more convenience, flexibility, and control wherever you are.

When will the new Digital Banking be available?

Our new Digital Banking platform will be available on Wednesday, August 19, 2026.

Will there be any service interruptions?

As we are transitioning to our new Digital Banking experience, online and mobile banking will be unavailable from 12:00 am on Monday, August 17 until the new platform goes live on August 19.

Our team will be available to assist you by phone at (808) 930-7700 or at any branch location during our normal business hours.

What if I need assistance with my account while online and mobile banking is down?

If you need assistance with your account while online and mobile banking is down, please give us a call at (808) 930-7700 or visit one of our branches during our normal business hours.

Do I need to do anything right now to prepare for the change?

Verify your contact information by calling us at (808) 930-7700, or the next time you visit a branch:

Mailing address
Home and cell phone number
Email address

How do I get the mobile app?

Download the iPhone App at ‎Hawaii Community FCU Mobile App - App Store

Download the Android App at Hawaii Community FCU Mobile - Apps on Google Play

Existing app users will simply need to update their app once the new Digital Banking platform is live.

What will I need to login?

If you are already using online or mobile banking, you will be able to log in to the new Digital Banking using your existing username and password.

If you are enrolling for the first time, you will need your Social Security number and address to get started.

Will the automatic transfers I setup in the current online banking still work?

Your automatic transfers will remain in place and continue without interruption on the new Digital Banking platform. Once you log in, we recommend reviewing your transfer details to confirm they are accurate.

Will there be service interruptions for Zelle® or Bill Pay?

Yes, there will be temporary service interruptions. Please check back to this page for dates.

Will I still have access to CardSwap.

CardSwap will not be available in the new Digital Banking. It will be replaced with Card Switch that will be accessible from our Mobile App.

What are the minimum browser requirements for the new Digital Banking?

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available-not just to ensure compatibility with the new Digital Banking experience, but also to ensure that your online banking is as secure as possible.

Browsers below the following requirements may not provide functionality: Internet Explorer - Version 11 and below, Firefox - Version 24 and below, Chrome - Version 30 and below, Safari - Version 6 and below.

Can I use my phone or tablet for the new Digital Banking?

Absolutely. Our new Digital Banking will provide you the ability to bank anytime, anywhere from any device-conveniently and securely. You can download the app to your Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you're on a platform that isn't Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.