A Better Way to Bank is Here

First-Time Login Required

To access your account, you'll need to complete a secure first-TIME login process.

Before getting started, please have the following information available:

Your Social Security Number or Tax Identification Number
Your account number
Access to the email address and phone number associated with your account

If you previously used online banking, you will need to re-enter your existing username and password during the first-time login process.

Getting started

Set up and access your new digital banking.

Access online banking using the Login button at the top of the page
Use the login guides to assist with your first-time login
Follow the tutorial videos to learn how to navigate the platform
Download the updated mobile app for the best experience
Remove any older versions of the mobile app if no longer supported

Login Guides

Use our step-by-step login guides to help you get started with your first-time login.

Click here for login guides

Business Banking Users and Sub Users Guide

Click here to view

Video Tutorials

Use our video tutorials as guides to help you navigate key features with confidence.

Click here for video tutorials

What's New?

Our enhanced digital banking platform will provide you with powerful tools and features, including:

See All Your Accounts in One Place

Including accounts you hold at other financial institutions.

Improved Card Controls

Manage your cards, set travel notices, and monitor activity.

Personalized Savings Goals

Create goals and track your progress.

Customizable Dashboard

Organize your banking experience to fit your needs.

Credit Score Monitoring

View your credit score and receive updates about significant changes.

Enhanced Security Features

Helping keep your accounts safe and secure.

Complete your first-time login
- Follow the instructions provided to securely access your new digital banking experience.
Download or update the mobile app
- Update your mobile banking app or if you are new, download our app on the app store. At first login, you will be asked to allow the following:
  - Allow location services (alerts, notifications)
  - Access to your camera (mobile deposit)
  - Receive notifications (alerts, notifications)
Review your account settings
- Verify all scheduled transfers and /or bill payments have been converted.
- Account/History alerts do not carry over. Set up alerts, notifications, and personal preferences.
- Card controls and alerts do not carry over. With card management now in online banking, you will need to add any applicable controls and alerts.
Customize your dashboard
- Arrange your accounts and tools to fit your needs.
Explore the new or enhanced features through online banking
- View eligible accounts from other financial institutions in one place.
- Enhanced debit and credit card controls.
- Credit score monitoring.
- Savings goals and financial wellness tools.
- Personalized dashboards.
- Improved security features.
- A modern, streamlined online and mobile banking experience.
Quicken® and QuickBooks® Users
- As part of this upgrade, Direct Connect is no longer available. Members who use Quicken or QuickBooks will need to reconnect their HCFCU accounts using Web Connect. Step-by-step instructions are available at www.hicommfcu.com/intuit.
Contact us if you need assistance
- Call us: (808) 930-7700
- Toll-Free: (800) 514-2328
- Email: [email protected]

Quicken and QuickBooks Users

If you use Quicken or QuickBooks to access your HCFCU accounts, please be aware that there will be a change to how Quicken and QuickBooks connect with your HCFCU accounts.

What's Changing?
- August 16, 2026, is the last day Direct Connect will be available for Quicken and QuickBooks users. Direct Connect service will be discontinued on August 17, 2026, in preparation for the launch of our new digital banking platform.
- Instead, members will use Web Connect, a secure and widely used method for importing account information into Quicken and QuickBooks.
Will My Existing Connection Continue Working?
- No. After Enhanced Digital Banking launches, existing Direct Connect connections will no longer work and must be disconnected or deactivated within Quicken or QuickBooks.
- Members will need to reconnect their accounts using Web Connect after the launch of our new digital banking platform
Additional Information and Instructions
- Step-by-step instructions for disconnecting Direct Connect and reconnecting using Web Connect is available at www.hicommfcu.com/intuit.

As we transition to our enhanced digital banking experience, we're guided by Hoku, our iwa bird navigator. The iwa is known for its exceptional wayfinding abilities, foresight, cleverness, resourcefulness, and its ability to travel great distances with confidence. Just as the iwa reads the winds and skies to find the best path forward, Hoku symbolizes the direction and support we aim to provide as you move into this new digital banking experience.

Mahalo for Your Patience

Thank you for your support and cooperation throughout this transition. We're excited to bring you a more powerful, secure, and convenient digital banking experience.

Welcome to Enhanced Digital Banking.

New Digital Banking Experience

Where can I get help with the new online business banking?

Click here to view our Business Banking User Reference Guide with information about users and roles.

How do I get the mobile app?

Download the iPhone App at ‎Hawaii Community FCU Mobile App - App Store

Download the Android App at Hawaii Community FCU Mobile - Apps on Google Play

Existing app users will simply need to update their app once the new Digital Banking platform is live.

What will I need to login?

If you are already using online or mobile banking, you will be able to log in to the new Digital Banking using your existing username and password.

If you are enrolling for the first time, you will need your Social Security number and address to get started.

Will the automatic transfers I setup in the current online banking still work?

Your automatic transfers will remain in place and continue without interruption on the new Digital Banking platform. Once you log in, we recommend reviewing your transfer details to confirm they are accurate.

What are the minimum browser requirements for the new Digital Banking?

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available-not just to ensure compatibility with the new Digital Banking experience, but also to ensure that your online banking is as secure as possible.

Browsers below the following requirements may not provide functionality: Internet Explorer - Version 11 and below, Firefox - Version 24 and below, Chrome - Version 30 and below, Safari - Version 6 and below.

Can I use my phone or tablet for the new Digital Banking?

Absolutely. Our new Digital Banking will provide you the ability to bank anytime, anywhere from any device-conveniently and securely. You can download the app to your Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you're on a platform that isn't Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

How do I login?

Access online banking using the Login button at the top of the page. Use the following login guides to help your first-time login.

How do I group my accounts?

In the new user experience, you can reorder your account display but are unable to segregate into different groups. See the Customize Your Dashboard video tutorial.

How do I view my statements?

In online banking, click on View Statements in the top menu bar. In the mobile app, click on Menu and View Statements. Then select the account you want to view. If you are not able to see your statements, go to Paperless Settings and select the accounts you want to receive online statements for.

How do I categorize my transactions?

You are able to use the categories already setup or you may create your own label by tagging your transaction. See the Account & Transaction Details video tutorial.

Can I use my savings account with Zelle®?

You can enroll in Zelle® with a savings account, but a checking account is required to send and receive money.

Why are you making this change?

We're excited to bring you an enhanced online and mobile banking experience - designed to give you more convenience, flexibility, and control wherever you are.

Mobile Banking

Bank on your time

Pay bills, deposit checks, transfer money and more - quickly and easily.

Learn More