We are deeply sorry for the ACH processing error on July 5th and the negative impacts you have experienced. This error caused duplicate credits and debits in certain member accounts and delayed the processing of subsequent ACH transactions on July 6th and 7th. All necessary corrections and adjustments have been completed and members requiring follow-up will be contacted directly.
Please be assured that we have put processes in place to ensure this does not happen again in the future.
If you experience any external fees or penalties because of the situation, please provide the following information and supporting documents to [email protected].
• Last 3 digits of your account number
• Contact phone number and/or email address
• Supporting documents
Please be sure to redact any confidential or sensitive information on the documents for your safety (i.e. SSN, full account numbers, etc.)
Each submission will be reviewed and members will be contacted with next steps. HCFCU is committed to providing its members with reimbursements for fees or penalties resulting from this situation.