Teller Clerk 1

Posted date: July 8, 2022
Location: Kailua-Kona | Kaloko | Kealakekua
Reports to: Operations Officer

Primary Functions:

Performs general clerical duties in the Operations Department under the supervision and control of the Senior Teller or Operations Officer. Processes member transactions in a timely and accurate manner. Provides members with general Credit Union information and cross sells Credit Union services.

Essential Job Functions and Responsibilities:

Teller Service Functions:   

  • Receives members personally or by telephone at assigned counter station; determines the nature of the member’s business and either completes the transaction or refers the member to appropriate personnel
  • Provides, in person or by telephone, routine information covering Credit Union services or policies, including but not limited to, what a credit union is; eligibility for membership; how to apply for membership; types of accounts available; insurance coverage of shares and loans; loan policy; interest rates charged on loans, how interest is computed on loans; how dividends on shares are computed; how to start, stop or change a payroll deduction/direct deposit; the location of the credit union branches, branch hours, and telephone services
  • Practices the 5 Magical Steps when servicing members. 5 Magical Steps include smiling and making eye contact and maintaining a pleasant tone; greeting members in a timely manner, actively listening to determine member needs; reviewing receipts and asking if there are any other needs, and thanking members by name
  • Actively seeks opportunities to cross sell appropriate and applicable products and services offered by the Credit Union
  • Receives share deposits and loan payments in person, through “Night Drop,” Express box, Automated Teller Machine (ATM), or by mail; and processes the transactions
  • Performs Shared Branching transactions
  • Provides money order, cashier check, travelers check, and movie ticket services
  • As required, posts all the fees in the Hawaii Community Federal Credit Union Rate and Fee Disclosure, Fee Schedule
  • Receives and processes domestic wires for members
  • Disburses cash or check share withdrawals in person, by telephone, or by mail
  • Operates on-line teller terminal; provides in person, by telephone, or by mail information members may request concerning the statuses of their accounts
  • Accounts for assigned cash, transactions, and balances to the cash drawer per the teller-total report
  • Accurately completes all Automated Clearing House (ACH) forms, obtaining approval from a supervisor before forwarding the forms to the ACH department for processing
  • Submits proper Visa Dispute Forms for processing
  • Submits proper ATM forms for processing
  • Completes pre-authorized share-to-loan transfers
  • Accurately maintains a cash drawer as provided by policy
  • Assists with re-pinning debit/ATM cards
  • Assists with maintenance of coin machines
  • Operates drive up teller windows at applicable branches; when assigned
  • Places stop payments on Share Draft accounts
  • Processes share draft orders and Visa cash advances

Miscellaneous Functions:

  • Processes changes of names, addresses, and other account information as needed to update files
  • Scans checks and other negotiable cash items received over the counter and through the mail; as well as vouchers for cash withdrawal disbursements
  • Prepares daily deposit to bank as required
  • Prepares and handles interoffice pouches
  • Assists in the maintenance of all member payroll assignments and the direct deposit of recurring government payments, making necessary adjustments before transactions, and mailing receipts on a timely basis
  • Assists with transferring old records and source documents into storage area according to established procedures
  • Assists with Deposit Days
  • Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policy and procedures
  • As a member of the staff, answers incoming phone calls; assists members and co-workers as needs arise; and performs work on projects as needed
  • Serves on Credit Union committees as assigned (Wellness, Employee Council, Market Day, Social)
  • Other duties may be assigned 


To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed below are representative of the mental, physical, knowledge, education and/or experience re­quired.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Mental Requirements:

  • Requires attention to detail, application of sound decision-making principles, concentration, logical thinking, good judgment and responsiveness in a time­ly manner
  • Is able to work under stressful and pressure filled situations
  • Is able to apply basic mathematical skills
  • Is able to keep abreast of all regulatory and operational matters which affect Credit Union operations
  • Is able to handle multiple assignments by prioritizing projects and meeting deadlines
  • Is able to establish effective working relationships with staff and other organizations

Physical Requirements:

  • Is able to show up to work as scheduled
  • Is able to occasionally lift, carry, push and pull items weighing up to 20 pounds
  • Is able to operate 10-key by touch and type 30-40 wpm accurately
  • Is able to sit for extended periods of time
  • Is able to communicate clearly in person or over the phone and/or in writing
  • Is able to move around the office, primarily on carpeted surfaces
  • Is available for occasional business travel, including land and air travel  

Other Requirements:

  • May be required to use personal car to perform Credit Union business
  • May be required to work at different branches
  • May be required to work beyond normal business hours, including weekends
  • May be required to attend seminars or classes to enhance job skills and knowledge
  • Must be bondable and have a clear credit rating  

Education and/or Experience:

  • High school graduate / GED equivalent with six (6) months cash handling experience in a financial institution or similar industry
  • Knowledge of computer system (IBM or IBM compatible), word processor and spreadsheet programs preferred  

Working Conditions:

  • Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity
  • Will work alone and with others
  • Work environment includes moderate noise level
  • Will have frequent public contact
  • Potential exposure to the threat of violence at any time

Apply Online

This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.

Frequently Asked Questions

Phone Numbers

Lost/Stolen VISA®

Mailing Address:

73-5611 Olowalu Street, Kailua-Kona, HI 96740

Hawaii Community Federal Credit Union's routing number is 321379818.

We offer notary serives at all our branches. We recommend you call ahead to schedule an appointment at 808-930-7700.


We all want peace of mind when it comes to keeping our hard-earned money in savings accounts. Your Hawaii Community Federal Credit Union accounts are safe with us and insured by the NCUSIF for up to $250,000. If you need insurance beyond that amount, we'll help you structure your account so you can get additional coverage. Keep in mind our IRA accounts are insured separately up to $250,000, too.


Yes, Hawaii Community Federal Credit Union participates in shared branching. Whenever you're traveling on the mainland, you can still get easy access to your Hawaii Community Federal Credit Union account through our partnership with the CO-OP Network.
Locate a shared branch online or by calling 888-748-3266.

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