Senior Teller - Kailua Branch

Posted date: July 8, 2022
Location: Kaloko Branch - Kailua Kona
Reports to: Operations Officer

Primary Functions:

Assist the Operations Officer in larger branches with coordination of department scheduled and training to ensure superior member service. Serves as the backup to the Operations Officer in larger branches and assists and directs Tellers on routine job assignments. In smaller branches, provides supervision of all operations staff.

Essential Duties and Responsibilities:

  • Performs the essential job functions of Teller Clerk I, Teller Clerk II, Member Service Specialist I, and Member Service Specialist II as listed in the applicable job descriptions
  • Demonstrates to Teller Clerks and Member Service Specialists how to actively seek opportunities to cross sell appropriate and applicable products and services offered by the Credit Union, and refer sales
  • Acts as a role model to Teller Clerks and Member Service Specialists by demonstrating the behaviors illustrated in the Creating Member Loyalty program.
  • Assists with the vault box
  • Maintains a cash vault if necessary to support the operations staff
  • Actively seeks opportunities to cross sell appropriate and applicable products and services offered by the Credit Union


  • Services as the back-up to the Branch Support Coordinator.
  • Balances other inventories as required (which includes Quick Change Machine/Coin Machine)
  • Serves as the back-up to the Operations Officer and the Member Service Specialist
  • Performs all functions related to the branch cash machines.
  • Is responsible for semi-annual performance appraisals, salary adjustment, and incentive bonuses
  • Submits recommendations for position changes, disciplinary actions, and/or dismissals for approval by managers
  • Scans checks and other negotiable cash items received over the counter and through the mail; as well as vouchers for cash withdrawal disbursements
  • Prepares daily deposit to bank as required
  • Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policy and procedures
  • As a member of the staff, answers incoming phone calls; assists members and co-workers as needs arise; and performs work on projects as needed
  • Provides training to Operations department personnel, as required
  • May be required to serve on CU Committees as assigned
  • Other duties may be assigned


To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the mental, physical, knowledge, education and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


  • Requires attention to details, application of sound decision-making principles, concentration, logical thinking, resourcefulness, good judgment and responsiveness in a timely manner
  • Is familiar with the operations of a credit union including documents, policies, procedures, systems, credit union philosophy, legislative requirements, history, organization and bylaws
  • Is able to work under stressful and pressure filled situations
  • Is able to apply basic mathematical skills
  • Is able to keep abreast of all regulatory and operational matters which affect Credit Union operations
  • Is able to handle multiple assignments by prioritizing projects and meeting deadlines
  • Is able to establish effective working relationships with members, staff and other organizations
  • Is able to effectively and efficiently supervise employees, handle complaints, and grievances following established procedures; while maintaining necessary confidentiality
  • Is able to speak in front of groups of people


  • Is able to show up to work as scheduled
  • Is able to occasionally lift, carry, push and pull items weighing up to 20 pounds
  • Is able to operate 10-key by touch and type 30-40 wpm accurately
  • Is able to sit for extended periods of time
  • Is able to communicate clearly in person or over the phone and/or in writing
  • Is able to move around the office on surfaces primarily of carpet
  • Is available for occasional business travel, including land and air travel


  • May be required to use personal car to perform Credit Union business
  • May be required to work at different branches
  • May be required to work beyond normal business hours, including weekends
  • May be required to attend seminars or classes to enhance job skills and knowledge
  • Must be bondable and have a clear credit rating


  • High school graduate / GED equivalent with three (3) years cash handling experience in a financial institution; or
  • Business college degree with two (2) years of Teller experience in a financial institution; or
  • College graduate with one (1) year of Teller experience in a financial institution
  • Knowledge of computer system (IBM or IBM compatible), word processor and spreadsheet programs preferred
  • Knowledge of rules regulations, compliance and laws in relation to Credit Union operations
  • Must have ability to supervise employees, handle complaints, and grievances following established procedure
  • Must have ability to speak to groups of people


  • Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity
  • Must be able to work alone and with others
  • Work environment includes moderate noise level
  • Frequent public contact
  • Potential exposure to the threat of violence at any time

Apply Online

This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.
Frequently Asked Questions

Phone Numbers

Lost/Stolen VISA®

Mailing Address:

73-5611 Olowalu Street, Kailua-Kona, HI 96740

Hawaii Community Federal Credit Union's routing number is 321379818.

We offer notary serives at all our branches. We recommend you call ahead to schedule an appointment at 808-930-7700.


We all want peace of mind when it comes to keeping our hard-earned money in savings accounts. Your Hawaii Community Federal Credit Union accounts are safe with us and insured by the NCUSIF for up to $250,000. If you need insurance beyond that amount, we'll help you structure your account so you can get additional coverage. Keep in mind our IRA accounts are insured separately up to $250,000, too.


Yes, Hawaii Community Federal Credit Union participates in shared branching. Whenever you're traveling on the mainland, you can still get easy access to your Hawaii Community Federal Credit Union account through our partnership with the CO-OP Network.
Locate a shared branch online or by calling 888-748-3266.

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