Information Systems Help Desk Specialist

Salary Range: $46,000 - $65,000
Posted date: July 1, 2024
Location: Kaloko Facility
Reports to: EVP of Information Systems

Primary Functions:

Information Systems Help Desk Specialist will provide primary level I (low complexity) support to end users re-garding hardware, software or other applications, printers, and basic networking issues. Primary responsibilities will include monitoring and answering the help desk phone line, administering the help desk system, logging, and troubleshooting incidents, escalating problems, performing follow-up for status and resolution, and providing desk-top technical support. Serves as first point of contact for all Information Systems and Technology incidents and requests. Ensures customer satisfaction through best efforts to reach resolution on the first-call, seamless transfer to the appropriate support team and continued communication throughout life of the work request.


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This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.
Frequently Asked Questions

Phone Numbers

Lost/Stolen VISA®

Mailing Address:

73-5611 Olowalu Street, Kailua-Kona, HI 96740

Hawaii Community Federal Credit Union's routing number is 321379818.

We offer notary serives at all our branches. We recommend you call ahead to schedule an appointment at 808-930-7700.


We all want peace of mind when it comes to keeping our hard-earned money in savings accounts. Your Hawaii Community Federal Credit Union accounts are safe with us and insured by the NCUSIF for up to $250,000. If you need insurance beyond that amount, we'll help you structure your account so you can get additional coverage. Keep in mind our IRA accounts are insured separately up to $250,000, too.


Yes, Hawaii Community Federal Credit Union participates in shared branching. Whenever you're traveling on the mainland, you can still get easy access to your Hawaii Community Federal Credit Union account through our partnership with the CO-OP Network.
Locate a shared branch online or by calling 888-748-3266.

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