Executive Vice President Information Systems

Posted date: May 10, 2023
Location: Kaloko Facility
Reports to: President/CEO

Primary Functions:

Responsible for the oversight and management of information assets, information technology, governance and processes, compliance, information security, change control, disaster recovery, business continuity, vision, operation, support and continuous improvement of all technology initiatives.


Development Functions

  • Has overall responsibility of information systems infrastructure projects for the Credit Union within approved budget and agreed upon timelines.
  • Responsible for the development and implementation of the Credit Union’s technology plan and budget.
  • Oversees the coordination of the technology plan and the long-term strategic objectives of the Credit Union regarding information systems and works with departmental heads to implement tactical plans to support the strategic direction.
  • Researches and recommends strategies that support the strategic objectives of the Credit Union and advancements in emerging industry technologies to maximize organizational efficiencies.
  • Responsible for identifying opportunities by evaluating the information technology infrastructure and proposing consolidation of systems with redundant capabilities or migrating to newer and more efficient technologies.
  • Facilitates the process of evaluating, developing and implementing products, services and programs related to information systems.
  • Develops short- and long-term technology objectives to provide cost-effective technology tools.
  • Establishes, adheres and enforces system security policy and standards.
  • Responsible for the Credit Union’s member data security program and compliance with applicable procedures, policies and laws including but not limited to risk assessments, risk management and control decisions, service provider arrangements, results of testing and security breaches or violations.
  • Develops and maintains information security and information technology risk assessments.
  • Develops, implements, and periodically reviews the Credit Union’s Disaster Recovery Plan, Business Continuity Plan and Incident Response Plan as related to information systems.
  • Responsible for the Credit Union’s technology information change management program and the development of proper processes for introducing application systems changes, including hardware, software and network devices into the information technology environment.

Information Systems Operations Functions
  • Administers the Credit Union’s networks, servers, databases, information security and disaster recovery/business continuity functions.
  • Ensures the optimal day to day operation of all information systems to include job scheduling, backups, upgrades, troubleshooting, user access, interfaces to outside systems, security monitoring and report writing.
  • Ensures prompt review and resolution of staff issues related to information systems.
  • Keeps records and performs basic preventive maintenance on all information systems components.
  • Develops and maintains information security and information technology policies and procedures.
  • Maintains an awareness of all laws, regulations, developments and trends that may affect information systems.
  • Responsible for compliance with all applicable laws, rules and regulations such as, but not limited to NCUA rules and regulations and the FFIEC, as it relates to information security and information technology.
  • Ensures the security and confidentiality of member information.
  • Ensures security of information systems from unauthorized access.
  • Maintains an adequate change management program to support a secure and standardized environment that addresses:
    • Changes to the information technology infrastructure.
    • Configuration management of information systems and applications.
    • Hardening of systems and applications.
    • Use of standard builds.
    • Patch Management.
  • Provides comprehensive reports on the management and mitigation of:
    • Unaccepted risks identified in the information security and information technology risk assessment.
    • Corrective actions relating to audit, exams and internal/external penetration testing.
    • Network security and performance metrics.
    • Information cybersecurity risks across the institution.
    • Patch Management.
    • Vulnerability testing.
    • Results and trends of social engineering.
    • Plans and results for disaster recovery and incident response testing.
  • Oversees the authentication and access controls of services and systems within the information technology environment.
  • Keeps current with the trends in service delivery and makes recommendation on software, systems and delivery channels for our products.
  • Participates in the development of new products and/or product enhancements inclusive of designing, monitoring systems, implementation procedures, policy changes, etc.
  • Regularly investigates and introduces process improvement measures and makes recommendation for consideration.
  • Oversees the Information Security Officer program to ensure effective information technology governance, appropriate oversight of information technology activities, comprehensive information technology management and effective enterprise architecture.
  • System upgrades, month end procedures and other system duties require frequently working after hours and on weekends.

Administrative and Maintenance Functions
  • Ensures that all information systems are maintained to remain compliant with respective rules and regulations.
  • Acts as a liaison in coordinating with vendors and regulatory agencies in all issues related to information systems.
  • Responsible for developing management information tools and methods.
  • Coordinates training and educating staff to maximize efficient utilization of information systems with Human Resources and Training department.
  • Develops and maintains operational procedures related to information systems.
  • Assists management with developing strategic technology objectives.
  • Provides leadership for problem resolution and facilitates improved working relationships.
  • Oversees operations budget to ensure compliance with organizational expenditure requirements.
  • Primary support person for the information technology (IT) Steering Committee.
  • Manages work performance and completes appraisals of all supervisors under his or her control, and submits, when called for, recommendations to the President regarding matters such as training, self-development programs and supplies, equipment and other properties.


Personnel Functions

  • Interviews and hires employees for the authorized positions of the Information Systems department.
  • Responsible for at least semi-annual performance appraisal of the Information Systems department personnel.
  • Determines salary adjustments, incentive bonuses, position changes, disciplinary action, and submits recommendation for dismissal of operations staff for approval by the President/CEO or his/her designate.
  • Coordinates work schedules and vacation schedules for department staff.
  • Coordinates work load and work flow of Information Systems department personnel; makes job assignments or reassignments as required; sets performance standards which ensure completion of work in a timely and accurate manner.
  • Coordinates the training and cross-training of Information Systems staff.

Miscellaneous Functions

  • Completes the required Bank Secrecy Act (BSA) training and ensures that the BSA policy and procedures is adhered to by the authorized personnel he/she supervises.
  • As a member of the credit union staff, answers incoming phone calls; assists members and co-workers as needs arise; and performs work on projects as needed.
  • Other duties may be assigned.

Community and Public Relations Functions
  • Assists in coordinating the goals and objectives of the Credit Union.
  • Promotes Credit Union services and Credit Union philosophy, and upholds the image of the Credit Union.
  • Participates in the activities of the League, Chapter, and other affiliated organizations.
  • Assists President/CEO with the public relations program of the Credit Union.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the mental, physical, knowledge, education and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.



  • Is able to analyze complex rules, regulations, concepts, policies and implement requirements to ensure regulatory compliance.
  • Is able to plan, organize and implement new programs and concepts.
  • Requires attention to details, application of sound decision-making principles, concentration, logical thinking, resourcefulness, flexibility, good judgment and responsiveness in a timely manner.
  • Is familiar with the operations of a credit union including document, policies, procedures, systems, credit union philosophy, legislative requirements, history.
  • Is able to establish effective working relationships with members, staff and other organizations.
  • Is able to effectively and efficiently supervise employees, handle complaints, and grievances following established procedures; while maintaining necessary confidentiality.
  • Ability to handle multiple projects by prioritizing projects and meeting deadlines.
  • Is able to work after hours and on weekends to perform systems upgrades, month-end procedures and other system duties.
  • Is able to work under stressful and pressure filled situations.
  • Is able to apply basic mathematical skills.
  • Is able to speak in front of groups of people.


  • Is able to show up to work as scheduled.
  • Is able to occasionally lift, carry, push, and pull items weighing up to 20 pounds.
  • Is able to operate 10-key by touch and type 30-40 wpm accurately.
  • Is able to occasionally reach, or climb a ladder to reach upper shelving.
  • Is able to sit for extended periods of time.
  • Is be able to communicate clearly in person or over the phone and/or in writing.
  • Is able to move around the office on surfaces primarily of carpet.
  • Is available for occasional business travel, including land and air travel.


  • May be required to use personal car to perform Credit Union business.
  • May be required to work at different branches.
  • May be required to work beyond normal business hours, including weekends.
  • May be required to attend seminars or classes to enhance job skills and knowledge.
  • Must be bondable and have a clear credit rating.


  • High school graduate / GED equivalent with ten (10) years or more of experience in Information Technology field in a Credit Union or other financial institution; or
  • Graduate of an accredited four-year college or university with seven (7) years’ experience in Information Technology field in a credit union or other financial institution, or equivalent combination of experience and education.
  • Previous experience with SUMMIT Spectrum and Keystone Corelation system preferred.
  • Work experience that demonstrates excellent oral and written communication skills to effectively provide feedback, and problem resolution.
  • Must demonstrate managerial abilities including communication, organization, planning and leadership skills.
  • Must have ability to supervise employees, handle complaints and grievances following established procedure.
  • Must have the ability to speak to groups of people.


  • Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity.
  • Must be able to work alone and with others.
  • Moderate noise level.
  • Frequent public contact.
  • Potential exposure to the threat of violence at any time.

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This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.
Frequently Asked Questions

Phone Numbers

Lost/Stolen VISA®

Mailing Address:

73-5611 Olowalu Street, Kailua-Kona, HI 96740

Hawaii Community Federal Credit Union's routing number is 321379818.

We offer notary serives at all our branches. We recommend you call ahead to schedule an appointment at 808-930-7700.


We all want peace of mind when it comes to keeping our hard-earned money in savings accounts. Your Hawaii Community Federal Credit Union accounts are safe with us and insured by the NCUSIF for up to $250,000. If you need insurance beyond that amount, we'll help you structure your account so you can get additional coverage. Keep in mind our IRA accounts are insured separately up to $250,000, too.


Yes, Hawaii Community Federal Credit Union participates in shared branching. Whenever you're traveling on the mainland, you can still get easy access to your Hawaii Community Federal Credit Union account through our partnership with the CO-OP Network.
Locate a shared branch online or by calling 888-748-3266.

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