Card Services Clerk

Posted date: October 23, 2023
Location: Kaloko Facility
Reports to: Card Services Officer

Primary Functions:

Performs general clerical duties in the Card Services Department under the supervision of the Card Services Officer. Assists the Card Services Department in all activities associated with the credit union's plastic card program. Handles the day-to-day functions of the program and is the primary point of personal contact for the staff and membership.

Essential Duties and Responsibilities:

Card Functions:
  •  Effects the proper pre-authorization, authorization, and settlement of all credit and debit card transactions.
  •  Respond to member and staff inquiries concerning Debit and Credit Cards.
  •  Handles account maintenance, lost and stolen cards, new accounts, transferring account balances, walk- through, account inquiries, block accounts, and other related activities.
  •  Maintains physical and electronic records of Credit and Debit Cards.
  •  Processes card re-issues, new card issues, loan activations, on a daily basis.
  •  Works with all vendors providing incidental Credit and Debit Card services such as rewards points, car rental insurance and other added-value programs.
  • Processes plastic card disputes in compliance with Regulation E, VISA or MasterCard Rules and Regulations, Rules for PIN networks, and all other applicable rules and laws.
  • Assists with insurance claims on card fraud cases, credit life and disability claims.
  • Maintains records of claims, which have been filed and/or settled, as required by Credit Union policies.
  • Posts applicable general ledger credits and debits on a daily basis.
Miscellaneous Functions:
  • Performs necessary support to Card Services Department in the absence of other department personnel.
  • Supports Marketing efforts to support the growth of the Credit Union’s Credit and Debit Card program as required.
  • May work with the Loan Adjustment Department to assist with blocking access to credit and debit transactions, and other measures to cure delinquency.
  • As a member of the staff, answers incoming phone calls, assists members as the need arises, and performs work on projects as needed.
  • Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA Policy and procedures.
  • As a member of the staff, answers incoming phone calls, assists members as the need arises, and performs work on projects as needed.
  • May be called upon to train employees in area of expertise.
  • Other duties may be assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the mental, physical, knowledge, education and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Mental Requirements:

  • Requires attention to detail, concentration and responsiveness in a timely manner.
  • Is able to work well with people.
  • Is able to work under stressful and pressure filled situations.
  • Frequent basic mathematic skills.
  • Is able to keep abreast of all regulatory and operational matters which affect the Card Services program.

Physical Requirements:

  • Is able to show up to work as scheduled.
  • Is able to occasionally lift, carry, pushing, and pull items weighing up to 20 pounds.
  • Is able to operate 10-key by touch and type 30-40 wpm accurately.
  • Is able to occasionally reach or climb a ladder to reach upper shelving.
  • Is able to sit for extended periods of time.
  • Is able to communicate clearly in person or over the phone and/or in writing.
  • Is able to move around the office on surfaces primarily of carpet.
  • Is available for occasional business travel, including land and air travel.

Other Requirements:

  • May be required to use his/her personal car to perform credit union business.
  • May be required to work at different branch.
  • May be required to work beyond the normal business hours, including weekends.
  • May be required to attend seminars or classes to increase job skills.
  • Must be bondable and have a clear credit rating.

Education and/or Experience:

  • High school graduate / GED equivalent with one (1) year experience in related field in a financial institution or similar industry preferred.
  • Proficient with the use of computers.

Working Conditions:

  • Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity.
  • Working alone and with others.
  • Moderate noise level.
  • Frequently public contact.
  • Potential exposure to the threat of violence at any time.

Apply Online
Frequently Asked Questions

Phone Numbers

Lost/Stolen VISA®

Mailing Address:

73-5611 Olowalu Street, Kailua-Kona, HI 96740

Hawaii Community Federal Credit Union's routing number is 321379818.

We offer notary serives at all our branches. We recommend you call ahead to schedule an appointment at 808-930-7700.


We all want peace of mind when it comes to keeping our hard-earned money in savings accounts. Your Hawaii Community Federal Credit Union accounts are safe with us and insured by the NCUSIF for up to $250,000. If you need insurance beyond that amount, we'll help you structure your account so you can get additional coverage. Keep in mind our IRA accounts are insured separately up to $250,000, too.


Yes, Hawaii Community Federal Credit Union participates in shared branching. Whenever you're traveling on the mainland, you can still get easy access to your Hawaii Community Federal Credit Union account through our partnership with the CO-OP Network.
Locate a shared branch online or by calling 888-748-3266.

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