We're here to help you respond to fraud
Act quickly to minimize damage
Card fraud occurs when someone access your account information and makes unauthorized purchases or withdrawals. It can happen through online scams, data breaches and theft. Here's what to do.
Inform proper authorities and organizations
Add security with Verified by VISA
Information you need
You're part of our 'ohana, and that means we have your back. If your card information has been compromised, contact us first.
- During business hours: 808-930-7700 on Hawaii Island, or toll-free at 800-514-2328
- After hours: 800-528-2273
You should also contact other financial institutions about your accounts and place a fraud alert on your credit report by contacting one of the three main credit bureaus.
And to add more security to your VISA card, enroll in Verified by VISA, a free service that provides additional password-protected layers to your transactions.
Join our Ohana
Together, we can do great things