Credit & Debit Card Fraud

We're here to help you respond to fraud

Act quickly to minimize damage

Card fraud occurs when someone access your account information and makes unauthorized purchases or withdrawals. It can happen through online scams, data breaches and theft. Here's what to do.

Contact us immediately
Check your other accounts
Inform proper authorities

Information you need

You're part of our 'ohana, and that means we have your back. If your card information has been compromised, contact us first.

  • During business hours: 808-930-7700 on Hawaii Island, or toll-free at 800-514-2328
  • After hours: 800-528-2273

You should also contact other financial institutions about your accounts and place a fraud alert on your credit report by contacting one of the three main credit bureaus.

Additional Resources


Click here to visit our Security Center for more tips and information.

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