Welcome to better online banking

How to get started

You can log in to your account now using the "eBRANCH LOGIN" button in the upper-right corner of this page. We've created tutorial videos and posted them below, which should help you get into your account for the first time and find your way around the new platform.app-icon-6.png And if you need additional help, don't hesitate to call us at 808-930-7700.

 

 

 

 

 

And if you have a smartphone or tablet, don't forget to download the new mobile apps. The app you may already have installed on your device is no longer supported. Remember to also uninstall the old application from your device.

You can find the new application for both Apple and Android devices by searching the relevant store for "Hawaii Community FCU mobile."


 

Video Tutorials

 


 

We're making it easier to bank online

At Hawaii Community Federal Credit Union, we work everyday to demonstrate that Ownership Counts. In October, we'll be launching our new online banking platform aimed at making it easier to manage your finances, improve account security and organize your bills all in one place.

We also recommend that you bookmark this page. We'll be adding more information, including tutorial videos and additional details about what else is coming to online banking.


 

What makes it better?

We've got some great features we're excited for you to experience when we launch. Here's some of what you can look forward to:

Better security - Log in to your account with secure access codes and choose to either register the devices you regularly use or require a new access code for each login. Our new mobile app also supports Touch ID and Face ID on devices with those features.

A fresh and flexible look - You're the best person to choose how you want to see your account information, so we're giving you the freedom to see how your information is displayed. On our new platform, you can group, hide and organize your accounts however is most convenient for you. Even better, we've streamlined the look of our bill pay platform as well as our mobile and online banking. Whether you're at home, in the office or on-the-go, you can be sure you're able to find what you need when you need it.

Stop payments  - Putting a stop payment on a check is easy. All it takes is the check number and a simple visit to online banking.


 

Here's what's new with Bill Pay

We have also launched a new platform to make it easier than ever to pay your bills online. Below, we've answered some frequently asked questions about the platform.

Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

It’s easy to enroll in Bill Pay. Just log in to your account through eBranch and click the "Bill Pay" link to access the short enrollment form.

The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:

  1. Log in to your account via eBranch and click the "Bill Pay" link.

  2. Click the "Add a Payee" button on your home page dashboard.

  3. Enter the requested information. Typically this information can be found on your latest bill statement.

Once you add your payee, you can start making payments in seconds.

  1. Find your payee on the payments dashboard.

  2. Enter the payment amount and date, then submit.

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Scheduled payments will be debited from your account on the process date. This can be one (1) to five (5) business days before the due date depending on whether your payment is made electronically or by check.

Here's a quick list of the many ways you can benefit from using Bill Pay.

  1. Save time. With Bill Pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.

  2. Save money. Paying bills online saves on postage, envelopes, late fees and checks. If you pay just 10 bills per month, you can easily save over $110.00* per year.

  3. Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.

  4. Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.

  5. Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That's good news for you and the environment.

*Savings are approximate and based upon the average annual cost of stamps, envelopes and checks required for paying 10 bills per month.

eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from your Bill Pay account.

eBills are delivered directly to your Bill Pay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.

You may continue to receive paper statements for the next 2 or 3 billing cycles. Contact your payee for more details on their paper statement policy.

If a payee offers eBill, there will be a “Setup eBill” link next to their listing on your Bill Pay dashboard.

With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill statements at a glance.

If available for your payee, your full bill statement will be delivered to your account. That means you can view all statement information, including transactions, payment history, credits, and more.

If full eBill details are not available for your payee, you will receive a summary eBill statement that includes balance due, due date and minimum payment amount.

To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.

You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.

Ready to get started? Log in to eBranch and get started right away! You'll find Bill Pay enrollment by clicking the "Transfer & Pay" tab on the left-hand menu of your eBranch home screen. Then click "Bill Payment" to enroll the accounts of your choice.

Business owners who use our online Bill Pay platform or are interested in using the platform to make managing their bills easier can get more details on how to get started at this link. We've also answered some of the frequently asked questions specifically for small business owners and managers interested in using our Bill Pay platform.

It’s a service from Hawaii Community Federal Credit Union that streamlines the back-office functions of your small business and allows you to make payments to virtually any individual or company through your online banking account.

Business online bill pay was designed specifically to meet the needs of today’s small businesses. In addition to making payments, you can run customized reports, delegate tasks and set permission controls. It all adds up to give you more resources you need and more time to focus on your business.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. Examples include utilities, office supply bills, consultants or independent contractors.

Most payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks mailed via the U.S. Postal Service.

It’s one of the safest ways for your business to pay bills. business online bill pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases privacy because only you can access your account information, account numbers and payment history.

Generally, your payment is received within two to seven days, depending on whether it is sent electronically or via paper check.

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

The major benefits are true control and total convenience for you. This means you’ll be able to:

  • Pay your business’s bills and view payment activity anytime, anywhere

  • Delegate the payment responsibilities you want to

  • Set permission controls so you maintain the final say

  • Quickly run customized reports with the information your business needs

  • Reduce your paperwork and bookkeeping

  • Maintain more control over cash flow

  • Increase your security over mailing checks

Yes. You can import payees from Quicken or QuickBooks directly into your business online bill pay account.

Business online bill pay allows you to set up recurring payments for bills that are consistent every month. Examples include insurance payments, contractual payments or your office lease.

Absolutely. With extended remittance you can send a single payment for multiple invoices from a single vendor.

You can delegate the payment responsibilities you want, such as paying utilities and suppliers, running reports or accessing payment history.

Specify who can make payments, which payments they can make and the maximum payment amount. You can also set up final approvals so you give the go-ahead before any payments are made.

You can run reports that allow you to:

  • Have the audit information you need

  • Review your spending

  • View the payment activity of your authorized users



 

Important information for Intuit users

If you use Intuit programs such as Mint or Quickbooks, there are special instructions you will need to follow.

  • Mint users should download the file labeled "Mint Conversion Information" and follow the instructions.

  • Quicken and QuickBooks users should select the appropriate tab for their operating system (Mac or Windows) and then download the relevant instructions.

Files will open as PDF documents in a new tab or window.

QuickBooks and Quicken

Frequently Asked Questions

We're listening to our members! We know how important it is for members to be able to access and manage their accounts at home or on-the-go via a smartphone, tablet, laptop or desktop computer. Whether you need to check your balance, transfer funds or pay your bills, we want to make it easy to do what you need, when you need.

New online banking will launch Oct. 23. Please note that online bill pay will be unavailable starting Oct. 16 for one week immediately preceding the upgrade, during which time your scheduled payments will still be processed, but new payments cannot be scheduled.

If you've updated and verified your contact information, that's it (for now)! If not, it's important you do so immediately. You can update your contact information online by logging into eBranch. Click where it says "Welcome (your name)" and then select "Change contact information," You can also update your information via a letter or in-branch.
It's also important you bookmark this page and keep an eye on your inbox. We'll be providing additional details as launch gets closer, including for members who use Quicken and Bill Pay.

Your current login ID won't change. The first time you log in to our new platform, you will be required to enter a new password. You may re-use your current password provided it meets the minimum requirements. For maximum security, it's recommended you change your password regularly.

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.

Browsers below the following requirements may not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.

Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app to your Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

Yes, on Oct. 23 you will need to download the new app:

"Hawaii Community FCU mobile"app-icon-5.png

The app will be available on the Google Play store and Apple App Store, and the  icon for the new app to the right. The current mobile application will no longer be supported after Oct. 22.

No, alerts will not carry over to our new system. Alerts will need to be recreated once the conversion is complete.

Online Bill Pay will be unavailable for one week while we transition to the new system. New enrollments for online banking are also on hold until Oct. 23. When Online Bill Pay comes back, please keep in mind that your payments will be taken out of your account before they are sent to the vendor for payment rather than on the due date (as is the case with the current system).

 

Step 1: Log in to eBranch and select "Bills & Payments," located along the top of your window.

bills_and_payments-1.png
 
 

Step 2: Select "Payment Center" from the toolbar.

The "payment center" button is the left-most option, located next to the "activity" button.

 

 

Step 3: For each payee, if the word "On" appears next to the word "eBills," click on "eBills."

ebills-1.png


 

Step 4: You will be prompted to confirm that you'd like to stop receiving eBills from the payee. To confirm your unenrollment, click. "Stop eBills."

unenroll-2.png
 

Step 5: Verify that the word "On" no longer appears next to the word eBills and repeat for each payee.


ebills_unenrolled-1.png

No, if you receive any statements for your eBills through Bill Pay, they won't transfer over.

Records from the past six months will transfer to the new system. To retain older records, you must download them by Oct. 15

Yes, all payees and payments you already have set up will automatically move over to our new system.