Better online banking is coming soon

Notices and important dates

IMPORTANT NOTICES: Online Bill Pay will be unavailable for one week while we transition to the new system. New enrollments for online banking are also on hold until Oct. 23.

When Online Bill Pay comes back, please keep in mind that your payments will be taken out of your account before they are sent to the vendor for payment rather than on the due date (as is the case with the current system).

 

10/16

Last day to schedule transfers until Oct. 23. Any transfers scheduled between Oct. 17 and Oct. 23 will not carry over to the new platform and must be re-scheduled. This will not affect your ability to make immediate transfers via eBranch.

10/20

Deadline to download Intuit files

10/21

Last day to download your personal finance management categories.

10/22

Online banking will be unavailable for approximately 24 hours as we prepare to launch the improved platform.

10/23

Improved online banking goes live! Be sure to check out the tutorial videos to walk you through your first log in and download the new app on your smartphone.



 

We're making it easier to bank online

At Hawaii Community Federal Credit Union, we work everyday to demonstrate that Ownership Counts. In October, we'll be launching our new online banking platform aimed at making it easier to manage your finances, improve account security and organize your bills all in one place.

We’ve got more details on what’s changing below, but please take a moment to log in to eBranch and check to be sure your contact information is up-to-date. Then come back here to learn more about the improvements we've got in store!

We also recommend that you bookmark this page. We'll be adding more information before and after launch, including tutorial videos and reminders of important dates that will help make the transition as smooth as possible.



 

Here's what's on the way

We've got some great features we're excited for you to experience when we launch. Here's some of what you can look forward to:

Better security - Log in to your account with secure access codes and choose to either register the devices you regularly use or require a new access code for each login. Our new mobile app also supports Touch ID and Face ID on devices with those features.

A fresh and flexible look - You're the best person to choose how you want to see your account information, so we're giving you the freedom to see how your information is displayed. On our new platform, you can group, hide and organize your accounts however is most convenient for you. Even better, we've streamlined the look of our bill pay platform as well as our mobile and online banking. Whether you're at home, in the office or on-the-go, you can be sure you're able to find what you need when you need it.

Stop payments  - Putting a stop payment on a check is easy. All it takes is the check number and a simple visit to online banking.



 

Important information for Intuit users

If you use Intuit programs such as Mint or Quickbooks, there are special instructions you will need to follow.

  • Mint users should download the file labeled "Mint Conversion Information" and follow the instructions.

  • Quicken and QuickBooks users should select the appropriate tab for their operating system (Mac or Windows) and then download the relevant instructions.

Files will open as PDF documents in a new tab or window.

QuickBooks and Quicken

Frequently Asked Questions

We're listening to our members! We know how important it is for members to be able to access and manage their accounts at home or on-the-go via a smartphone, tablet, laptop or desktop computer. Whether you need to check your balance, transfer funds or pay your bills, we want to make it easy to do what you need, when you need.

New online banking will launch Oct. 23. Please note that online bill pay will be unavailable starting Oct. 16 for one week immediately preceding the upgrade, during which time your scheduled payments will still be processed, but new payments cannot be scheduled.

If you've updated and verified your contact information, that's it (for now)! If not, it's important you do so immediately. You can update your contact information online by logging into eBranch. Click where it says "Welcome (your name)" and then select "Change contact information," You can also update your information via a letter or in-branch.
It's also important you bookmark this page and keep an eye on your inbox. We'll be providing additional details as launch gets closer, including for members who use Quicken and Bill Pay.

Your current login ID won't change. The first time you log in to our new platform, you will be required to enter a new password. You may re-use your current password provided it meets the minimum requirements. For maximum security, it's recommended you change your password regularly.

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.

Browsers below the following requirements may not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.

Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app to your Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

Yes, on Oct. 23 you will need to download the new app:

"Hawaii Community FCU mobile"app-icon-5.png

The app will be available on the Google Play store and Apple App Store, and the  icon for the new app to the right. The current mobile application will no longer be supported after Oct. 22.

No, alerts will not carry over to our new system. Alerts will need to be recreated once the conversion is complete.

Online Bill Pay will be unavailable for one week while we transition to the new system. New enrollments for online banking are also on hold until Oct. 23. When Online Bill Pay comes back, please keep in mind that your payments will be taken out of your account before they are sent to the vendor for payment rather than on the due date (as is the case with the current system).

 

Step 1: Log in to eBranch and select "Bills & Payments," located along the top of your window.

bills_and_payments-1.png
 
 

Step 2: Select "Payment Center" from the toolbar.

The "payment center" button is the left-most option, located next to the "activity" button.

 

 

Step 3: For each payee, if the word "On" appears next to the word "eBills," click on "eBills."

ebills-1.png


 

Step 4: You will be prompted to confirm that you'd like to stop receiving eBills from the payee. To confirm your unenrollment, click. "Stop eBills."

unenroll-2.png
 

Step 5: Verify that the word "On" no longer appears next to the word eBills and repeat for each payee.


ebills_unenrolled-1.png

No, if you receive any statements for your eBills through Bill Pay, they won't transfer over.

Records from the past six months will transfer to the new system. To retain older records, you must download them by Oct. 15

Yes, all payees and payments you already have set up will automatically move over to our new system.

Video Tutorials