Credit & Debit Card Fraud

We're here to help you respond to fraud

Act quickly to minimize damage

Card fraud occurs when someone access your account information and makes unauthorized purchases or withdrawals. It can happen through online scams, data breaches and theft. Here's what to do.

Contact us immediately
Inform proper authorities and organizations
Add security with Verified by VISA

Information you need

You're part of our 'ohana, and that means we have your back. If your card information has been compromised, contact us first.

  • During business hours: 808-930-7700 on Hawaii Island, or toll-free at 800-514-2328
  • After hours: 800-528-2273

You should also contact other financial institutions about your accounts and place a fraud alert on your credit report by contacting one of the three main credit bureaus.

And to add more security to your VISA card, enroll in Verified by VISA, a free service that provides additional password-protected layers to your transactions.

Additional Resources

Join our Ohana

Together, we can do great things
Learn More

Mobile App

With Mobile Banking, our services are always at hand because your busy life demands it. Pay bills, deposit checks, transfer money and take care of other financial tasks quickly, using our free mobile app. You bank on your time, anytime.

Learn More