Equifax Data Breach

The security of our members and the protection of their personal and non-public information is priority at Hawaii Community Federal Credit Union. With all the information going around about the recent cyber security data breach with Equifax we want to take a moment to help provide some guidance.

Equifax recently announced a data breach that lasted from mid-May through July that may impact millions of U.S. consumers. The data breach potentially compromised the following information: names, social security numbers, birth dates, addresses, driver’s license numbers, and credit card information.

Monitor Your Accounts

Keep an eye on your HCFCU accounts 24/7 with our safe and secure eBranch Online Banking or Mobile Apps. If you notice any suspicious activity, please contact us right away.

Check Your Credit Report

You are entitled to one free credit report every 12 months through AnnualCreditReport.com. If you notice any accounts or activity you don’t recognize it could be an indication of identity theft. Visit IdentityTheft.gov to find out what to do.

See If You’re at Risk

Find out if your information may have been exposed by visiting EquifaxSecurity2017.com. Whether or not your information was exposed, U.S. consumers can get a year of free credit monitoring service through Equifax. More information available at EquifaxSecurity2017.com.

Enroll in an Identity Theft Protection Program

If you are not already enrolled in an Identity Theft Protection Program you should consider your options. All members of Hawaii Community Federal Credit Union are eligible for Identity Theft Protection with Fraud Defender. Get the backup you need to help fight fraud with continuous account monitoring, fully managed ID fraud recovery and more, all at a discounted monthly cost. Visit hicommfcu.com/protectmyidentity for more information.  
Was HCFCU breached?
No, HCFCU was not breached and is secure.  If you are contacted by Equifax and informed that you are impacted by the breach, please contact us as soon as possible.
Do I need to be worried about my HCFCU accounts?
Your HCFCU debit and credit card are protected by Zero-Liability protection through VISA.  You should be continuously reviewing your accounts to ensure there is no unusual activity. Use our safe and secure eBranch Online Banking or Mobile App 24 hours a day to get quick and up-to-date information on your account.
What information was compromised?
According to Equifax, the following was compromised: “The information accessed primarily includes names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers.  In addition, credit card numbers for approximately 209,000 U.S. consumers, and certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers, were accessed.”
I don’t appear to be part of the breach but what can I do to monitor my accounts and credit history?
The best way to do this is by monitoring your HCFCU account regularly with eBranch Online Banking and our Mobile App. Be sure to monitor accounts at any other financial institutions.  In addition, you can pull a copy of your credit report from each major bureau once per year at www.annualcreditreport.com.  We recommend doing this on a regular basis to keep an eye out for any unauthorized or unusual activity.  Equifax has also recommended monitoring personal information using the Federal Trade Commission’s website, www.ftc.gov/idtheft, to obtain information about steps you can take to better protect against identity theft as well as information about fraud alerts and security freezes.
What if I notice unauthorized or unusual activity on my HCFCU account?
Please contact us as soon as possible, and we’ll work with you to help file a dispute or fraud report.
Protecting your financial security is of the utmost importance at Hawaii Community Federal Credit Union.
If you have any questions or concerns, please email us at
info@hicommfcu.com or call us at 808-930-7700.