Coronavirus Information

Any announcements related to changes in operations will be posted here. Please monitor this page for updates.

As the heart of our credit union `ohana, we want to be sure all our members stay up-to-date with how we're responding to Coronavirus. We are taking proactive steps to ensure all our facilities are providing a sanitary environment for everyone who visits and that our members maintain access to their accounts.

In this rapidly changing environment, we're committed to keeping you informed on what we're doing and how our operations might be impacted. We'll be sending regular updates to our members via email and posting all information to this page.

Under Gov. David Ige’s Stay-At-Home order, financial institutions including Hawaii Community Federal Credit Union are considered an essential business allowed to remain open. We’re dedicated to serving all of our members’ financial needs. We’re also doing our part to help flatten the curve of COVID-19 in our communities.

Starting Thursday, March 26, in-branch services will be by appointment only Monday-Friday at all locations during our normal business hours, which you can find by clicking the link here. Appointments can be scheduled for services such as cash withdrawals, online banking enrollment, money orders, cashier checks and safety deposit boxes.

In-Branch services will be temporarily unavailable on Saturdays until further notice.

Call 930-7700 to make an appointment at your nearest branch or click here to request an appointment online.

For your convenience, our ATMs, online banking, mobile application, night depositories and Drive-Up services (click here for locations and hours) remain available for members to access their accounts without the need for an appointment.

We truly appreciate your understanding as we adapt to ensure a safe environment for our members and employees.

Kupuna Hours

Appointment times will be reserved exclusively for seniors and those most at risk during the following hours on normal business days:

Branch

Kupuna Hours

Kaloko 10 am - 11 am
Hilo, Honokaa
Kailua Kona, Kohala
Kealakekua
8:30 am - 10 am

Our online banking and our mobile app gives you the ability to access your accounts remotely 24/7

With the daily developments and uncertainty surrounding Coronavirus, now is a great time to be sure you can access your Hawaii Community FCU accounts anytime, anywhere. If you aren't enrolled yet in online banking, call us at 930-7700 to get started. Once enrolled, you can download our mobile app to any Apple or Android device.

Our call center, available at 808-930-7700, also remains open if you have any questions.

Stay Informed

We recommend checking with federal and state health resources for the latest information about coronavirus and how it may impact our state. Specifically, the Centers for Disease Control and Prevention offers the latest updates about the situation in the United States as well as information about how coronavirus spreads, symptom details and other frequently asked questions. You can also find information specifically for travelers, pregnant women & children, businesses and schools.

Click here for the CDC CORONAVIRUS WEB PAGE.

The state Department of Health meanwhile offers information specific to the situation in Hawaii. The Department of Health is providing daily updates about coronavirus and what the department is doing to prepare for any cases that surface in the islands. You can also sign up to receive those email updates to your inbox at the department's web page.

Click here for HAWAII DOH CORONAVIRUS ADVISORIES AND INFORMATION

Click here for HAWAII DOH COVID-19 JOINT INFORMATION CENTER DAILY UPDATES
 

A Hawaii County call center is taking calls to answer questions about Coronavirus daily from 7 a.m. to 7 p.m. The number for that Call Center is 935-0031

Other resources:

  • Call 2-1-1 from any location in the state
  • Text 877-275-6569
  • Call 2-1-1 from any location in the state
  • Email info211@auw.org
  • Visit www.coronavirus.gov
  • For the latest situation reports from the World Health Organization, visit who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports.

Stay healthy

For the health and safety of our staff and members, we are asking everyone to practice normal day-to-day health habits when visiting our branches. The best measures to prevent the spread of the seasonal flu and most other common respiratory viruses, according to medical and public health experts, are:

  • Wash your hands with soap and water for at least 20 seconds. If soap and water are not available, the CDC recommends using an alcohol-based sanitizer with at least 60% alcohol.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid close contact with people who are sick. Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Visit www.coronavirus.com for additional recommendations.

Don't be a victim of fraud

In every situation there are those seeking to take advantage of people's confusion and fear. Practice safe, common-sense habits to keep your accounts secure and avoid becoming a victim of scammers.
 
  • Don't click links from sources you don't know.
  • Make sure your anti-malware and anti-virus software is up to date.
  • Research any requests for donations to make sure they're legitimate. The FTC advises being especially wary of any requests for donations via cash, gift cards or wire transfers.

Read more about avoiding scams and sign up for FTC Consumer Alerts here.

Remember: Hawaii Community Federal Credit Union will never call or email you asking you for your personal account information. If you suspect someone is impersonating a credit union staff member, hang up (or don't respond if the communication is via email) and contact us immediately at 808-930-7700.