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Send and Receive Money with Zelle®

Introducing Zelle® – a fast, safe and easy way to send money to friends, family and other people you trust1, regardless of where they bank. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.

 

FAST

 

SAFE

 

EASY

Send money directly from your account to theirs - typically in minutes1.
  
Use Zelle® within the app you already trust. No account numbers are shared.
  
Send money using just an email address or U.S. mobile number.

Download the Hawaii Community FCU Mobile App:

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 Enroll today and send money to friends and family:
  1. Log into the Hawaii Community Federal Credit Union app.
  2. Select "Send Money with Zelle®".
  3. Enroll your U.S. mobile number or email address.
  4. You’re ready to start sending and receiving money with Zelle®.

Zelle® Frequently Asked Questions

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank1.
You can send, request, or receive money with Zelle® . To get started, log into Hawaii Community Federal Credit Union's mobile app and select “Send Money with Zelle® ”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle® .

To send money using
Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using 
Zelle®,choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”2. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with
Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Hawaii Community Federal Credit Union account, typically within minutes1.
It’s easy — Zelle® is already available within the Hawaii Community Federal Credit Union mobile app! Check our app and follow a few simple steps to enroll with Zelle® today.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union.

If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with
Zelle®, simply click "Transfer" when prompted during the Zelle® enrollment process and confirm your desired changes.

Once you transfer your email address or U.S. mobile phone number, it will be connected to your bank account at the financial institution you selected and you can start sending and receiving money with
Zelle® right away.
When you enroll with Zelle® through your Hawaii Community Federal Credit Union app, your name, the name of your bank/credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Hawaii Community Federal Credit Union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies Hawaii Community Federal Credit Union of the incoming payment. Hawaii Community Federal Credit Union then directs the payment into your Hawaii Community Federal Credit Union account, all while keeping your sensitive account details private.
Keeping your money and information safe is a top priority for Hawaii Community Federal Credit Union. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Hawaii Community Federal Credit Union account safe.
You can send money to friends, family and others you trust1 even if they have a different bank or credit union.

Since money is sent directly from your Hawaii Community Federal Credit Union account to another person’s bank account within minutes
1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Hawaii Community Federal Credit Union nor
Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor1.

Since money is sent directly from your Hawaii Community Federal Credit Union account to another person’s bank account within minutes
1Zelle® should only be used to send money to friends, family and others you trust.

Neither Hawaii Community Federal Credit Union nor
Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Hawaii Community Federal Credit Union mobile app using just their email address or U.S. mobile number.

Neither Hawaii Community Federal Credit Union nor
Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 808-930-7700 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with
Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call our customer support team at 808-930-7700 so we can help you.
You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use
Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the
Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Hawaii Community Federal Credit Union account, typically within minutes1.

If you have not yet enrolled with
Zelle®, follow these steps:
 
  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Hawaii Community Federal Credit Union.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn’t enrolled with
Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with
Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give the Hawaii Community Federal Credit Union customer support team a call toll-free at 808-930-7700 or get in touch through our support page.
The Zelle® app will soon only be available to users whose banks and credit unions do not offer Zelle® directly to their customers. Because Hawaii Community Federal Credit Union offers Zelle®, you can use it directly through the Hawaii Community FCU mobile banking app to send and receive money.
Just start using Zelle® in the Hawaii Community FCU mobile banking app! To get started, log into Hawaii Community FCU mobile app, navigate to “Send Money with Zelle®".  Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle®.
 
You’ll no longer be able to use the Zelle® app. To continue using Zelle®, you’ll need to enroll through the Hawaii Community FCU Mobile app.
Any pending payments and requests you’ve sent will be cancelled. But don’t worry, once you’ve enrolled with Zelle® through the Hawaii Community Federal Credit Union app, you can start sending and receiving money again.
Banks and credit unions across the county are phasing-in these changes. The Zelle® app will soon only be available to users whose banks and credit unions do not offer it directly to their customers through their banking app. If your friend’s bank offers it, but she can still use the Zelle® app today, she will likely receive a notice in the future saying that she will need to enroll with Zelle® through her financial institution.
Follow the prompt in the Zelle® app, and enroll with Zelle® through the Hawaii Community Federal Credit Union app. Once you’re enrolled with Zelle® through Hawaii Community Federal Credit Union, contact your friend and have them resend you a request. Or, if you already know the amount of money your friend is requesting, you can simply send the money with Zelle® through the Hawaii Community Federal Credit Union app after you confirm their correct email or U.S. mobile number tied to the bank account they have enrolled with Zelle®.
 
Note: When you are no longer able to use the Zelle® app, any pending payment request will be cancelled.

 
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes.
2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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