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Job Openings Senior Teller

Posted Date (June 30, 2016)
LOCATION: Kaloko Branch
REPORT TO: Operations Officer



Assist the Operations Officer in larger branches with coordination of department scheduled and training to ensure superior member service. Serves as the backup to the Operations Officer in larger branches and assists and directs Tellers on routine job assignments. In smaller branches, provides supervision of all operations staff.




Teller Functions:

Performs the essential job functions of Teller Clerk I, Teller Clerk II, Member Service Specialist I, and Member Service Specialist II as listed in the applicable job descriptions

Demonstrates to Teller Clerks and Member Service Specialists how to actively seek opportunities to cross sell appropriate and applicable products and services offered by the Credit Union, and refer sales

Acts as a role model to Teller Clerks and Member Service Specialists by demonstrating the 5 Magical Steps and setting a good example, assisting and encouraging Teller Clerks and Member Service Specialists to practice the 5 Magical Steps when servicing the members

Assists with the vault box

Maintains a cash vault if necessary to support the operations staff

Actively seeks opportunities to cross sell appropriate and applicable products and services offered by the Credit Union


Miscellaneous Functions:

Serves as the back-up to the Operations Officer and the Member Service Specialist

Performs all functions related to the Teller Cash Dispenser (TCD)

Is responsible for semi-annual performance appraisals, salary adjustment, and incentive bonuses

Submits recommendations for position changes, disciplinary actions, and/or dismissals for approval by managers

Scans checks and other negotiable cash items received over the counter and through the mail; as well as vouchers for cash withdrawal disbursements

Prepares daily deposit to bank as required

Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policy and procedures

As a member of the staff, answers incoming phone calls; assists members and co-workers as needs arise; and performs work on projects as needed

Provides training to Operations department personnel, as required

Other duties may be assigned



To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the mental, physical, knowledge, education and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Mental Requirements:

Requires attention to details, application of sound decision-making principles, concentration, logical thinking, resourcefulness, good judgment and responsiveness in a timely manner

Is familiar with the operations of a credit union including documents, policies, procedures, systems, credit un-ion philosophy, legislative requirements, history, organization and bylaws

Is able to work under stressful and pressure filled situations

Is able to apply basic mathematical skills

Is able to keep abreast of all regulatory and operational matters which affect Credit Union operations

Is able to handle multiple assignments by prioritizing projects and meeting deadlines

Is able to establish effective working relationships with members, staff and other organizations

Is able to effectively and efficiently supervise employees, handle complaints, and grievances following established procedures; while maintaining necessary confidentiality

Is able to speak in front of groups of people


Physical Requirements:

Is able to show up to work as scheduled

Is able to occasionally lift, carry, push and pull items weighing up to 20 pounds

Is able to operate 10-key by touch and type 30-40 wpm accurately

Is able to sit for extended periods of time

Is able to communicate clearly in person or over the phone and/or in writing

Is able to move around the office, primarily on carpeted surfaces

Is available for occasional business travel, including land and air travel


Other Requirements:

May be required to use personal car to perform Credit Union business

May be required to work at different branches

May be required to work beyond normal business hours, including weekends

May be required to attend seminars or classes to enhance job skills and knowledge

Must be bondable and have a clear credit rating


Education and/or Experience:

High school graduate / GED equivalent with three (3) years cash handling experience in a financial institution; or

Business college degree with two (2) years of Teller experience in a financial institution; or

College graduate with one (1) year of Teller experience in a financial institution

Knowledge of computer system (IBM or IBM compatible), word processor and spreadsheet programs preferred

Knowledge of rules regulations, compliance and laws in relation to Credit Union operations

Must have ability to supervise employees, handle complaints, and grievances following established procedure

Must have ability to speak to groups of people


Working Conditions:

Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity

Will work alone and with others

Work environment includes moderate noise level

Will have frequent public contact

Potential exposure to the threat of violence at any time

This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.