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Job Openings Senior Teller

Posted Date (October 1, 2015)
LOCATION: Kaloko Branch
REPORT TO: Operations Officer

Assist the Operations Officer with coordination of department schedules and training to ensure superior member service. Serves as the backup to the Operations Officer and assists and directs Tellers on routine job assignments.  
Teller Functions:  
  • Performs the essential job functions of  Teller Clerk I, Teller Clerk II, Member Service Specialist I, and Member Service Specialist II as listed in the applicable job descriptions
  • Demonstrates to Teller Clerks and Member Service Specialists  how to actively seek opportunities to cross sell appropriate and applicable products and services offered by the Credit Union, and refer sales
  • Acts as a role model to Teller Clerks and Member Service Specialists by demonstrating the 5 Magical Steps and setting a good example, assisting and encouraging Teller Clerks and Member Service Specialists to practice the 5 Magical Steps when servicing the members
  • Assists with the vault box
  • Maintains a cash vault if necessary to support the operations staff
Miscellaneous Functions:
  • Serves as the back-up to the Operations Officer and the Member Service Specialist
  • Performs all functions related to the Teller Cash Dispenser (TCD)
  • Is responsible for semi-annual performance appraisals, salary adjustment, and incentive bonuses
  • Submits recommendations for position changes, disciplinary actions, and/or dismissals for approval by managers
  • Scans checks and other negotiable cash items received over the counter and through the mail; as well as vouchers for cash withdrawal disbursements
  • Prepares daily deposit to bank as required
  • Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policy and procedures
  • As a member of the staff, answers incoming phone calls; assists members and co-workers as needs arise; and performs work on projects as needed
  • Provides training to Operations department personnel, as required
  • Other duties may be assigned 
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed below are representative of the mental, physical, knowledge, education and/or experience re­quired.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Mental Requirements:
  • Requires attention to detail, concentration, logical thinking, good judgement and responsiveness in a timely manner
  • Is familiar with the operations of a credit Union including documents, policies, procedures, systems, credit union philosophy, legislative requirements, history, organization and bylaws
  • Is able to work under stressful and pressure filled situations
  • Is able to apply basic mathematical skills
  • Is able to keep abreast of all regulatory and operational matters which affect Credit Union operations
  • Is able to handle multiple assignments by prioritizing projects and meeting deadlines
  • Is able to establish effective working relationships with staff and other organizations
  • Able to effectively and efficiently supervise employees, handle complaints, and grievances by following established procedures; while maintaining necessary confidentiality
  • Is able to speak in front of groups of people
Physical Requirements:
  • Is able to show up to work as scheduled
  • Is able to occasionally lift, carry, push and pull items weighing up to 20 pounds
  • Is able to operate 10-key by touch and type 30-40 wpm accurately
  • Is able to sit for extended periods of time
  • Is able to communicate clearly in person or over the phone and/or in writing
  • Is able to move around the office, primarily on carpeted surfaces
  • Is available for occasional business travel, including land and air travel
Other Requirements:
  • May be required to use personal car to perform Credit Union business
  • May be required to work at different branches
  • May be required to work beyond normal business hours, including weekends
  • May be required to attend seminars or classes to enhance job skills and knowledge
  • Must be bondable and have a clear credit rating
Education and/or Experience:
  • High school graduate / GED equivalent with three (3) years cash handling experience in a financial institution; or
  • Business college degree with two (2) years of Teller experience in a financial institution; or
  • College graduate with one (1) year of Teller experience in a financial institution
  • Knowledge of computer system (IBM or IBM compatible), word processor and spreadsheet programs preferred
  • Knowledge of rules regulations, compliance and laws in relation to Credit Union operations
  • Must have experience with supervising employees, handling complaints and grievances, and following established procedures
  • Must have ability to speak to groups of people
Working Conditions:
  • Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity
  • Will work alone and with others
  • Work environment includes moderate noise level
  • Will have frequent public contact
  • Potential exposure to the threat of violence at any time
This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position.  Employees are expected to follow any other job related instructions and perform any other related duties as may be required by a supervisor.

This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.