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Job Openings Staff Trainer

Posted Date (July 1, 2014)
POSITION TITLE: Staff Trainer
LOCATION: Kaloko Administrative Offices
REPORT TO: Human Resources Manager


PRIMARY FUNCTIONS:
 
Plans, designs, organizes, and delivers training for Credit Union’s management, employees and volunteers. Passion and enthusiasm to teach and develop individuals is critical in this role.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:                                                 
Training Functions: 
  • Provides direction to the Credit Union’s management, employees and volunteers training and development function. 
  • Evaluates organizational objectives, develops and delivers training and development programs that anticipate Credit Union needs, and prepares the staff for upcoming changes. 
  • Develops and delivers new hire orientation program in the areas of: security; CU philosophy; CU differences;  in-house training and computer training programs; products and services;  and member services and sales skills.
  • Presents periodic training sessions on member services, sales, safety, procedures and the computer system.
  • Develops training schedules for management, staff and volunteers.  Training could be of an in-house nature, hiring external experts, or the use of outside conferences or seminars.
  • Maintains all in-house resources for training.  Resources could include staff members, books, pamphlets, video tapes, audio tapes, CDs, computer programs, and other materials.
  • Ensures maximum utilization of training room, training materials, and equipment.
  • Administers tests and retains records of testing that measure the effectiveness of staff learning.
  • Maintains records of training planned and completed for all volunteers and staff.
  • Provides supervisors with training records to be used for performance appraisal review.
  • Provides monthly training report to the President.
  • Updates Products and Services Handbook and Operations Manual.
  • Develops appropriate delivery vehicles and visual design media for training development programs that maximize trainee comprehension.
  • Participates and provides input in Operations committee meetings.
Miscellaneous Functions:
  • Providesguidance and training to department personnel, as required.
  • Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policy and procedures.
  • As a member of the staff, answers incoming phone calls, assists members as the need arises, and performs other duties as assigned.
  • Assists other co-workers when needed.
  • Promotes all CU products personally and through staff. 
  • Other duties may be assigned. 
 QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the mental, physical, knowledge, education and/or experience  required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
MENTAL REQUIREMENTS:
Requires attention to detail, concentration, logical thinking, good judgment and responsiveness in a time­ly manner.
  • Requires attention to detail, concentration, logical thinking, good judgement and responsiveness in a timely manner
  • Ability to speak in front of crowds and command attention
  • Is able to understand rules, policies and regulations.
  • Ability to handle projects by prioritizing projects and meet deadlines.
  • Is able to work independently and creatively.
  • Is able to work well with people.
  • Is able to work under stressful and pressure filled situations.
  • Frequent basic mathematical skills.
  • Is able to keep abreast of all regulatories which affect the training program.
 PHYSICAL REQUIREMENTS:
  • Is able to show up to work as scheduled.
  • Occasional lifting, carrying, pushing, and pulling of items weighing up to 20 pounds.
  • Is able to operate 10-key by touch and type 30-40 wpm accurately.
  • Occasional reaching, climbing a ladder to reach upper shelving. 
  • Sitting for extended periods of time.
  • Must be able to communicate clearly in person or over the phone and/or in writing.
  • Occasional mobility around the office, surfaces of primarily carpet.
  • Occasional business traveling involved, including land and air travel.
  • Ability to establish effective working relationships with management, staff and other organizations. 
  • Must be able to utilize a variety of electronic media
 
OTHER REQUIREMENTS:
  • May be required to use his/her personal car to perform credit union business.
  • May be required to work at different branch.
  • May be required to work beyond the normal business hours, including weekends.
  • May be required to attend seminars or classes to increase job skills.
  • Must be bondable and have a clear credit rating.
 
EDUCATION AND/OR EXPERIENCE:
  • High school graduate / GED equivalent with three (3) years of previous training experience, including training presentations, and designing training guides preferred; or
  • Business school graduate of an accredited community college with two (2) years of previous training experience, including training presentations, and designing training guides preferred.
  • Knowledge of computer system (IBM or IBM compatible) and proficient on PC word processing programs and other software programs (Windows preferred).
 
WORKING CONDITIONS:
  • Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity.
  • Working alone and with others.
  • Moderate noise level.
  • Frequently public contact.
  • Potential exposure to the threat of violence at any time.
 
 
This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position.  Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.

This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.