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Job Openings Relief Teller

Posted Date (June 6, 2016)
LOCATION: Serves all locations
REPORT TO: Branch Manager

One position is based in our Kailua Branch and another is based in our Kaloko branch, but frequent travel to our other branches may be required.

Performs general clerical duties in the Operations Department under the supervision and control of the Operations Officer or Senior Teller.  Processes member transactions in a timely and accurate manner.  Provides members with general credit union information and cross sells credit union services.
Relief Teller Service Functions:
  • Provides Teller support and relief coverage to all branches as necessary.
  • Receives members personally or by telephone at assigned counter station; determines the nature of the member's business and either completes the transaction or refers the member to the appropriate staff personnel.
  • Provides, in person or by telephone, routine information covering credit union services or policies including, but not limited to what a credit union is; eligibility for membership; how to apply for membership; types of accounts available; insurance coverage of shares and loans; loan policy; interest rates charged on loans; how interest is computed on loans; how dividends on shares are computed; how to start, stop or change a payroll deduction/direct deposit; the location of the credit union offices, office hours and telephone services.
  • Practices the 5 Magical Steps when servicing members. 
  • Participates in credit union SLS program by cross selling credit union services and referring a sale.
  • Receives share deposits and loan payments in person, through “Night Drop”, Express box, ATM machine or by mail and processes the transaction.
  • Provides money order services.
  • Remits travelers checks.
  • Disburses cash or check share withdrawals in person, by telephone or by mail.
  • Operates on-line teller terminal; provides in person, by telephone or by mail, such information as members may request concerning the status of his or her account.
  • Accounts for assigned cash, transactions, and balances to the cash drawer per the teller-total report.
  • Remits documentation to the Accounting Department.
  • Is responsible for pre-authorized share-to-loan transfers.
  • Accurately maintains a cash drawer as provided by policy.
  • Processes cashiers checks.
  • Operates drive-up teller windows at Kaloko & Kailua Branch.
  • Places stop payments on Share Draft accounts.
  • Processes share draft orders, VISA cash advances.
Miscellaneous Functions:
  • Provides Teller support and relief coverage to all branches as necessary.
  • Microfilms checks and other negotiable cash items received over the counter and through the mail; vouchers for cash withdrawal disbursements.
  • May prepare daily deposit to bank.
  • Assists in the maintenance of all payroll assignments and the direct deposit of recurring government payments, making necessary adjustments before transactions and mailing receipts on a timely basis.
  • Assists in transferring old records and source documents into storage area according to established procedures.
  • Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policy and procedures.
  • As a member of the staff, answers incoming phone calls, assists members as the need arises, and performs work on projects as needed.
  • Assists other co-workers when needed.
  • Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the mental, physical, knowledge, education and/or experience  required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires attention to detail, concentration and responsiveness in a timely manner.
  • Will be required to work well with people.
  • Will be required to work under stressful and pressure filled situations.
  • Frequent basic mathematic skills.
  • Will be required to keep abreast of all regulatory and operational matters which affect the credit union operations.
  • Will be required to commute to various branches as assigned.
  • Will be required to verify work schedules for branch assignments and be punctual when reporting to assigned branches.
  • Will be required to show up to work as scheduled.
  • Occasional lifting, carrying, pushing, and pulling of items weighing up to 20 pounds.
  • Will be required to operate 10-key by touch and type 30-40 wpm accurately.
  • Occasional reaching, climbing a ladder to reach upper shelving. 
  • Sitting for extended periods of time.
  • Must be able to communicate clearly in person or over the phone and/or in writing.
  • Occasional mobility around the office, surfaces of primarily carpet.
  • Occasional business traveling involved, including land and air travel.
  • Ability to establish effective working relationships with other staff.
 Will be required to use his/her personal car to perform credit union business.
  •  Will be required to use his/her personal car to perform credit union business.
  • Will be assigned to the Kaloko Facility as an employee of the Administrative Department; supervised by the VP of Retail Delivery or appointed designate.
  • May be required to work beyond the normal business hours, including weekends.
  • May be required to attend seminars or classes to increase job skills.
  • Must be bondable and have a clear credit rating.
  • High school graduate / GED equivalent with six (6) months cash handling experience in a financial institution or similar industry.
  • Knowledge of computer system (IBM or IBM compatible), word processing and spreadsheet programs preferred.
  • Frequent travel by car to different branches.
  • Hawaii Community Federal Credit Union (the Credit Union) will reimburse the relief teller clerks for mileage incurred while conducting Credit Union Business as defined in Policy 102.8 Mileage Reimbursement.
  • Travel Time for Non-Exempt Employees:  Within the Big Island.  An employee may be assigned to work at locations other than at his or her designate branch.  During these periods, travel time will be compensated for actual time on the road, but not to exceed the allotted time in the timetable as shown below.  Travel time begins when the employee leaves his or her residence or his or her designate branch, whichever is closer to the destination.  Travel time begins again when the employee leaves the assigned work site back to his or her residence or his or her designate branch.
  • Work is primarily inside an air-conditioned, well-lighted office setting, and high humidity.
  • Working alone and with others.
  • Moderate noise level.
  • Frequently public contact.
  • Potential exposure to the threat of violence at any time.


This description of duties and qualifications should not be construed to imply that these requirements are the exclusive duties of the position. Incumbent will follow any other job related instructions and perform any other related duties as may be required by the supervisor.